Distance Sales Agreement
This Distance Selling Agreement ("Agreement") is concluded between the Seller and the Buyer specified below for the sale of goods or services through kneclabs.com ("Site"). The parties declare that they have read, understood and accepted this Agreement.
1. Parties
Sales person:
Title: KNEC LABORATORY INC.
Address: 5015 street no.19 IZMIR
Email: info@kneclabs.com
Phone: +90 540140404
Tax Number: 564*******
Authorized Person: KNECLABS. A.Ş.
Buyer:
Name-Surname: [To be filled by the recipient]
Address: [To be filled by the buyer]
Email: [To be filled by the recipient]
Phone: [To be filled by the buyer]
2. Subject of the Agreement
This Agreement regulates the sales, delivery, right of withdrawal and the rights and obligations of the parties of the following goods or services that the Buyer purchases from the Seller through the Site.
3. Purchased Goods/Services Information
Name of Goods/Service: [To be filled at the time of sale]
Quantity: [To be filled at time of sale]
Unit Price: [To be filled at time of sale]
Total Amount (VAT Included): [To be filled at time of sale]
Payment Method: [Credit card, money order, etc. - To be filled at the time of sale]
4. Preliminary Information
The buyer is informed of the following before purchasing:
Basic characteristics of the goods or services,
Total price (including taxes),
Payment and delivery conditions,
Right of withdrawal and its use,
Legal remedies to be used in case of dispute.
This information is presented to the Buyer in a clear and understandable manner in accordance with Article 5 of the Distance Contracts Regulation.
5. Delivery Conditions
Shipping Address: [Address specified by the buyer]
Delivery Time: The order will be delivered within [e.g., 3-7 business days] from the date of confirmation by the Seller. In case of force majeure or stock problems, the Buyer will be notified.
Shipping Fee: [If covered by the seller, "belongs to the seller" or the amount will be stated]
Delivery Company: [Cargo company name, e.g. “Yurtiçi Kargo”]
6. Right of Withdrawal
The Buyer may exercise the right of withdrawal within 14 days from the date of receipt of the goods without providing any reason. In the case of a service, the right of withdrawal may be exercised before the service is performed.
Withdrawal Notice: Must be notified to the Seller by e-mail to info@kneclabs.com or in writing.
Return Conditions: The goods must be unused, the packaging must be intact and complete.
Return Period: The goods must be returned to the Seller within 10 days from the notice of withdrawal.
Refund: Refunds will be processed within 14 days of the purchase, in accordance with the payment method. Shipping costs are covered by the Seller (unless otherwise stated).
Exceptions to the Right of Withdrawal:
Fast-perishable products,
Personalized products,
Hygiene products whose packaging is opened after delivery.
7. Payment Terms
Payment is made via the Site [credit card, bank transfer, etc.]. The order will not be processed until payment is made. The Seller takes the necessary technical measures to ensure payment security.
8. Warranty and Returns
If the product is defective, the Buyer may request a refund, exchange, or repair by notifying the Seller within 30 days. Warranty terms may vary depending on the product type.
9. Force Majeure
If delivery or service performance is delayed due to circumstances beyond the control of the parties, such as natural disasters, war, or strikes, the Seller cannot be held responsible. In such cases, the Buyer will be notified.
10. Dispute Resolution
This Agreement is subject to the laws of the Republic of Türkiye. Istanbul (Bakırköy) Courts and Enforcement Offices have jurisdiction in case of disputes.
11. Entry into Force of the Agreement
By confirming the order, the Buyer is deemed to have accepted this Agreement electronically. The Agreement enters into force upon confirmation of the order by the Seller.
12. Communication
For your questions or requests:
Email: info@kneclabs.com
Phone: +90 5401400404
Address: 5014 street no.19 IZMIR
Seller: KNECLABS.
Recipient: [To be filled by recipient]
Contract Date: April 1, 2025
Last Updated: April 1, 2026