Preliminary Information Form
This Preliminary Information Form contains the information provided by the Seller pursuant to Article 5 of the Distance Contracts Regulation for consumers ("Buyers") who will purchase goods or services through kneclabs.com ("Site"). By reading this information, the Buyer acknowledges that he/she has been informed prior to the purchase.
1. Seller Information
Title: Knec laboratory inc.
Address: 5014 street no.19 IZMIR
Email: info@kneclabs.com
Phone: +90 5401400404
Tax Number: 564*******
Authorized Person: KNECLABS. A.Ş.
2. Basic Characteristics of the Goods or Services
Name of Goods/Services: [To be filled in at the time of sale, for example: “Product X” or “Service Y”]
Description: [Brief description of the product or service, for example: “100% cotton t-shirt” or “digital consulting service”]
Quantity: [To be filled at time of sale]
3. Price Information
Unit Price: [To be filled at time of sale]
Total Price (VAT Included): [To be filled at time of sale]
Additional Costs (Shipping, Tax, etc.): [To be specified if applicable, otherwise write "None"]
Payment Method: [Credit card, money order, etc. - To be filled at the time of sale]
4. Delivery Information
Shipping Address: [Address specified by the buyer]
Delivery Time: Delivery within [e.g. 3-7 business days] from order confirmation.
Cargo Company: [For example, “Domestic Cargo”]
Shipping Fee: [If covered by the seller, "belongs to the seller" or the amount will be stated]
5. Right of Withdrawal
The buyer may exercise his right of withdrawal within 14 days from the date of receipt of the goods.
Withdrawal Notification: Must be made by e-mail to info@kneclabs.com or in writing.
Return Conditions: The goods must be unused, the packaging must be intact and complete.
Return Period: The goods must be sent to the Seller within 10 days from the notice of withdrawal.
Refund: Refund will be made within 14 days, depending on the payment method. Shipping costs are covered by the Seller (unless otherwise stated).
Exceptions to the Right of Withdrawal:
Fast-perishable products,
Personalized products,
Hygiene products whose packaging is opened after delivery.
6. Contract Term and Performance Conditions
The contract comes into force with the confirmation of the order and ends with the delivery of the goods or the performance of the service.
If delivery or performance cannot be achieved within the specified time, the Buyer will be notified and, if necessary, the contract may be terminated.
7. Warranty Conditions
If the goods are defective, the Buyer may request a return, replacement or repair by notifying the Seller within 30 days.
The warranty period applies according to the product type [e.g. 2 years] (to be specified if applicable).
8. Dispute Resolution
This Agreement is subject to the laws of the Republic of Türkiye.
Istanbul (Bakırköy) Courts and Enforcement Offices have jurisdiction over disputes.
The buyer may apply to the Consumer Arbitration Committee or the Consumer Court.
9. Force Majeure
If delivery is delayed due to force majeure such as natural disaster, war, strike, the Seller cannot be held responsible and the Buyer will be informed.
10. Buyer's Approval
By reading this Preliminary Information Form and confirming the order, the Buyer accepts the following:
You have been informed about the qualities, price and delivery conditions of the goods/services,
Understands the right of withdrawal and terms of use,
That the Seller has contact information.
11. Communication
For your questions or requests:
Email: info@kneclabs.com
Phone: +905401400404
Address: 5014 street no.19 IZMIR
Seller: Kneclabs
Recipient: [To be filled by recipient]
Date: April 1, 2025
Last Updated: April 1, 2026